Our Gate House Team will greet you on arrival. They will then direct you to the car park where our Concierge Team will meet you and show you into reception to check-in.

Once in the carpark please park within the marked bays and advise hotel reception of your car registration.‎‏‏‎ ‎‏‏‎ ‎ If the carpark is full, please speak to Concierge Team or Reception.‏‏‎

If you wish to arrive before check in time, we would be very happy to look after your luggage for you and place it in your room ready for your return later.

If your room is ready, we will of course check you in early, but we cannot confirm whether this will be possible until the day of your check-in.

Check in starts from 3.00pm for the hotel and 4.00pm for the apartments, and our reception is available for checking in until 11.00pm.

On arrival you will be required to present the card you have made your deposit/pre-payment with at hotel reception. This card will be swiped for a minimum value of £50.00 plus any outstanding balances to allow charges to your room. ‏‏‎

The hotel has mainly level access to public areas and an accessible bathroom. Guests with mobility difficulties should contact the hotel direct for further information.

We can organise an alarm call from reception upon request.

Our beds are made up with duvets, but should you prefer sheets and blankets please just ask.

Towels
If you are staying more than one night, please kindly consider –
1. Towels in the bath or shower means, ‘please change’.
2. Towels placed on the towel rail means, ‘I will use them once again’.

Please do not burn candles, of any description in the hotel because of the serious fire risk.
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Please park within the marked bays and advise hotel reception of your car registration. The hotel accepts no responsibility for loss or damage to vehicles or their contents.

Lakes Hotel and Spa welcome children, but not all our bedrooms can accommodate an extra bed so we ask guests to contact us directly to ensure the room they wish to book can accommodate a child and an extra bed. Additional charges will apply.

Children are not permitted in adult only hot tub rooms.

Children’s meals are served in the Lakes Terrace, on the Sun Terrace, or in the Traditional Pub from 12.00noon to 9.30pm. Mizumi welcomes children from 14 years old, 6.00pm to 9.30pm.

Children 16 years and under are permitted in the Lakes Spa pool from 8.00am to 2.00pm (last entry to the pool is 1.00pm). All guests 16 years and under must be supervised by an adult 18 years and over at all times. Please note there is a maximum restriction of 6 children permitted to use the pool at one time.

Check out time is 11.00am.
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We do our utmost to maintain the rooms and apartments to the highest standards. Whilst we appreciate that accidents do happen, we reserve the right to charge for damages. If you have an accident, please inform us immediately as we do have both a maintenance engineer on-site and specialist cleaning products available (which tend only to work if used immediately).

Dry cleaning and laundry can be done by an external company at an additional cost.
It usually takes a minimum of 24 hours and is available Monday to Friday.

NIGHT EMERGENCY
In case of fire or any emergency between 7.00am and 11.00pm contact Reception. For night emergencies (from 11.00pm until 7.00am) dial O on your phone to contact the Night Porter (Please allow time for this number to connect).
Guests wishing to contact the Night Porter from outside the hotel and from the apartments should call 07871 999651.

EMERGENCY CALLS
The emergency services can be contacted by dialing ‘9’ for an outside line followed by 999.

Should you contact the emergency services yourself, please advise hotel staff as soon as possible.

FIRE
Please familiarise yourself with the exits and procedures. There is a fire notice in your room. Please note that we carry out a fire alarm test every Tuesday between 12.00noon and 1.00pm.

In case of fire or any emergency between 7.00am and 11.00pm contact Reception.

Extra guests are not permitted in any hotel bedroom or apartment unless the room already comes with enough beds to accommodate your guests. There will be an additional charge for any extra staying guests beyond the original number of guests mentioned in the booking. All staying guests are required to register their details.

Please note extra guests are not permitted in hot tub rooms and hot tubs are for the registered guests checked into that specific room.

There is a hairdryer in the dressing table draw in your room.

Please make yourself at home. Many of the footpaths were constructed some time ago and are uneven so please take care.

Please adjust radiators to suit your requirements.
Please note our heating system is on a timer. For further details please contact reception.

Rooms & Suites with Hot Tubs

Enjoying your hot tub safely

• Most of the safety advice regarding hot tubs is common sense. If you are staying in a hot tub room, you are responsible for your own safety.
• Please do be careful in and around the hot tub.

To remove the hot tub cover:

• There is no need to lift the cover, lift one half of the cover to fold in half, and use the lifter to slide the cover back. Follow the signs on the balcony wall to assist you with the lid.
• If your hot tub does not have a lifter once you have lifted one half of the cover to fold in half, push the cover off the side of the tub. Use the side handles only – do not lift or pull the cover by the straps.
• Remove the cover with caution and only if the weight is appropriate for your strength. If in doubt, please ask for assistance.

Getting in the hot tub:

• Guests MUST shower before using the hot tub.
• Be careful getting in and out of the hot tub. Enter and exit the hot tub at your own risk, be careful as areas may be slippery and steps can be hazardous.
• Please do not enter the hot tub with the jets running as this reduces visibility of the steps.

Whilst in the hot tub:

• Please only use the polycarbonate drinking glasses provided. NO glass is to be used in the hot tub polycarbonate glasses are provided in your room with the tea and coffee facilities. Any broken glass found in the hot tub will incur a charge of £100.
• Never dive or swim underwater in the hot tub.
• Please do not use any soaps, shampoos, bubble bath etc in the hot tub.
• Leave the hot tub immediately if you begin to feel uncomfortable or sleepy.
• Keep hair, necklaces, clothing ties etc safely away from the drains.
• No children are permitted in rooms with hot tubs.
• Please do not sit on the furnishings when at all wet – a permanent watermark will irreparably damage the fabric.
• Noise must be kept to a low volume, no music is permitted, and hot tubs must not be used after 11.00pm for the consideration of other guests.
• Hot tubs are two-person adult only hot tubs, extra guests are not permitted in hot tub rooms and the use of the hot tub is for the guests checked into that specific room only.

After using the hot tub:

• Always replace the hot tub cover after each use

Hot takeaway food purchased off site is not allowed in hotel bedrooms or in any area of the the hotel and spa.

Please request if there isn’t one in your room. Please do not use irons other than on the ironing board. Carpets and furnishings with a hot iron pattern are unfashionable!

Newspapers can be ordered from reception before 9.00pm for delivery the following morning.

Although check-in is from 3.00pm, if you would prefer to arrive earlier to enjoy the day in the Lake District, we would be happy to take your luggage and leave it in your room for you (after 12.00noon).

On check out if you would like us to store your luggage until later in the day, please leave everything just inside the entrance to your room and our concierge team will be happy to collect this.

The hotel and apartments DO NOT accept pets.

We have a delivery and collection by Royal Mail from hotel reception each morning (except Sundays and bank holidays)

Hotel bedrooms are serviced every day. If you would prefer that no member of staff enters your room, please attach the ‘I’m Busy’ card provided to the outside door handle.

Apartments are let on a self-catering basis with all laundry changed on your departure. For any stays that are five nights or more there will be a full change of linen and towels on the fifth day. If you would like your apartment serviced, please request this with our reception team.

Our housekeeper will be pleased to supply extra pillows, blankets, non-slip bathmats etc. All our pillows are microfiber non-allergenic if you would prefer a duck feather and down pillow, please contact reception.

Valuables may be deposited in your in room safe, please follow the instructions on your individual safe. Should you forget your code we can open the safe in your presence. Please leave the safe open when checking out of the hotel.

We suggest that bedroom doors are locked at all times. Please close the lock (from the inside) on your patio doors.

Please do not sit on the furnishings when at all wet or oily from treatments – many of the fabrics can be irreparably damaged. Many thanks, our apologies for mentioning it.

This is a non-smoking / vaping hotel: smoking or the use of vapes and recreational substances is prohibited on our premises. Failure to comply with this rule will result in you being asked to leave the hotel / apartments. You will also be liable for additional cleaning costs at £250.00 per incident.

Facilities are provided in bedrooms and apartments. Please dial ‘O’ if you need more (or different) supplies.

All hotel rooms are equipped with direct dial telephones connected to the main switchboard.
Outside calls are estimated at 50p per minute. To contact another hotel bedroom free of charge simply dial the room number. For directory enquiries contact Reception.

In the event of an emergency at night please contact the night porter by dialling ‘O’, please allow time for this to connect. Guests wishing to contact the night porter from outside the hotel and from the apartments should call 07871 999651.‏‏‎

The hotel rooms have shampoo, conditioner, body wash and soap. Apartments have an all in one hair and body wash. We have additional toiletries such as toothbrush and toothpaste at reception – please do let us know if you need anything.

Umbrellas are available to hire from reception and a deposit will be charged to your room. On returning the umbrella this will be credited.

Please close your patio doors and lock (from the inside).